Privacy Policy
Last updated: July 6, 2026
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website, and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our service. By using the website, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with an initial capital letter have meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Company (referred to as “we”, “us”, or “our”) refers to Rhino Auto Glass Ltd., 342 Victoria St. North Unit 4, Kitchener, ON N2H 5E2.
- Cookies are small files placed on your device by a website, containing details of your browsing history and other uses.
- Country refers to Ontario, Canada.
- Device means any device that can access the website, such as a computer, cellphone, or tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the website.
- Service Provider means any natural or legal person who processes data on behalf of the Company — including third-party companies or individuals employed to facilitate, provide, or analyze our service.
- Usage Data refers to data collected automatically, either generated by the use of the website or from the website infrastructure itself (for example, the duration of a page visit).
- Website refers to Rhino Auto Glass, accessible from rhino.glass.
- You means the individual accessing or using the website.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using our website, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include:
- Email address
- First name and last name
- Phone number
- Address, Province, Postal code, City
- Vehicle information (make, model, year) when submitting a quote request
- Usage Data
Usage Data
Usage Data is collected automatically when using the website. It may include information such as your device’s IP address, browser type, browser version, the pages you visit, the time and date of your visit, time spent on those pages, and other diagnostic data.
When you access the website through a mobile device, we may collect information including your mobile device type, mobile device unique ID, IP address, mobile operating system, and mobile browser type.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Technologies used may include:
- Browser Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of our website may not function correctly.
- Web Beacons. Certain pages and emails may contain small electronic files (also referred to as clear gifs or pixel tags) that allow us to count users who have visited those pages or opened an email, and gather related website statistics.
We use both Session Cookies (deleted when you close your browser) and Persistent Cookies (remain on your device when you go offline) for the following purposes:
- Necessary / Essential Cookies — Session Cookies, administered by us. These are essential to provide you with services available through the website and cannot be switched off.
- Cookie Policy / Notice Acceptance Cookies — Persistent Cookies, administered by us. These identify whether you have accepted the use of cookies on the website.
- Functionality Cookies — Persistent Cookies, administered by us. These allow us to remember choices you make when you use the website, such as language preference, to provide a more personalized experience.
Use of Your Personal Data
The Company may use personal data for the following purposes:
- To provide and maintain our service, including to monitor usage of our website.
- To respond to your inquiries, including quote requests, appointment bookings, and customer service questions.
- To contact you by email, phone, or SMS regarding your service request, appointment, warranty, or follow-up communications.
- To send service-related communications, including warranty documentation, receipts, and appointment confirmations.
- To manage your requests — to attend and manage requests you make to us.
- For business transfers — we may use your information to evaluate or conduct a merger, acquisition, or transfer of assets, in which personal data held by us may be among the assets transferred.
- For analytics and improvement — to analyze usage trends, evaluate the effectiveness of our marketing, and improve our website and services.
We may share your personal information in the following situations:
- With Service Providers — we may share your information with third-party providers who help us operate our website, process payments, or communicate with you (for example, Google Analytics, Square, Twilio).
- For business transfers — we may share or transfer your information in connection with a merger, sale of company assets, or acquisition.
- With your consent — we may disclose your personal information for any other purpose with your consent.
Retention of Your Personal Data
The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.
Usage data is generally retained for a shorter period, except when used to improve security or functionality, or when we are legally required to retain it longer.
Transfer of Your Personal Data
Your information, including personal data, is processed at our operating offices in Ontario, Canada, and in any other locations where our service providers are based. By submitting information to us, you consent to this transfer.
The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Your Privacy Rights (PIPEDA)
As a resident of Canada, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us using the details in the Contact section below.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data becomes subject to a different privacy policy.
Law Enforcement
Under certain circumstances, we may be required to disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Other Legal Requirements
The Company may disclose your personal data in the good-faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
Security of Your Personal Data
The security of your personal data is important to us. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove that information.
Links to Other Websites
Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: ryan@rhinoautoglassltd.com
- By phone: 1-226-600-3615
- By mail: Rhino Auto Glass Ltd., 342 Victoria St. North Unit 4, Kitchener, ON N2H 5E2
